Product Related Questions
What makes your gourmet syrups special?

Our gourmet syrups are crafted with 100% natural ingredients, offering unique and innovative flavors. They are preservative-free, allowing for a pure and premium taste experience.

How are Omni Coffee Brands' beans sourced?

Our beans are ethically sourced from sustainable farms around the world, focusing on quality and environmental responsibility. We prioritize relationships with farmers, ensuring fair compensation and support for their communities.

Can I buy Omni Coffee Brands' products in stores, or are they only available online?

Currently, our products are available exclusively through our online store, offering a seamless shopping experience and delivery to your doorstep.

Order and Shipping
Can I change or cancel my order after placing it?

Orders can be modified or canceled by navigating to cancel/edit/reorder on the order status page (thank you page), and also on the customer account page that shows order histories.

How long will it take to receive my order?

Our standard shipping time is 3-5 business days. We also offer expedited shipping options for faster delivery.

Sustainability and Community Outreach
How does Omni Coffee Brands give back to the community?

We are actively involved in community outreach programs, focusing on feeding the homeless and empowering the youth. We also contribute to initiatives that support coffee farmers and sustainable farming practices.

What sustainability practices does Omni Coffee Brands follow?

We prioritize eco-friendly practices, like supporting sustainable farming. We are committed to reducing our carbon footprint and promoting environmental responsibility.

Customer Service and Support
What should I do if I have an issue with my coffee machine?

Please contact our support team immediately. We offer prompt technical assistance and will guide you through troubleshooting steps or provide a suitable resolution.

How can I contact Omni Coffee Brands for any queries or support?

You can reach us via email at contact@omnicoffeebrands.com or call our customer service line at (404) 590-2028. We are here to assist you with any inquiries or concerns.

Return and Refund
What is Omni Coffee Brands' return policy?

We accept returns within 14 days of purchase. The products must be unopened and in their original condition. Please refer to our Return Policy page for more details.

How can I request a refund or replacement for my order?

To request a refund or replacement, please contact our customer service with your order number and details of the issue. We will process your request promptly after verifying the details.

Miscellaneous
How can I stay updated on the latest products and offers from Omni Coffee Brands?

Subscribe to our newsletter and follow us on our social media platforms to stay informed about our latest products, offers, and news.